National energy study by Market Strategies International recognizes
Washington Gas in rating of elite utility brands among residential
customers
WASHINGTON--(BUSINESS WIRE)--Jun. 27, 2018--
According to a new 2018 Cogent Reports™ study released by Market
Strategies International, Washington Gas Light Company, a WGL Holdings,
Inc. (NYSE: WGL) company, has been rated a Most Trusted Brand for the
second consecutive year among residential utility customers. The report,
identifying the top 44 elite utilities across the United States as the
most trusted brands in the industry, is available in the Utility
Trusted Brand & Customer Engagement™: Residential Cogent Reports™ 2108
study.
Washington Gas earned recognition based on multiple strengths, including
the ability to meet consumer demand for new energy sources and
innovative offerings as a trusted energy advisor to its customers,
consistently earning the trust of its customer base, establishing a
reputation as an industry leader in innovation, as well as successfully
achieving customer adoption of its enhanced solutions and services. In
this year’s survey, Washington Gas improved its brand trust standing by
14 points from the 2017 report.
“We have proudly delivered safe, affordable and reliable natural gas
throughout the Washington D.C., Maryland and Virginia area for 170
years, and we are honored to again be recognized for our commitment to
providing exceptional customer service, high-quality energy services,
and the many benefits of clean natural gas to our more than 1.1 million
customers in the region,” said Adrian Chapman, President and Chief
Operating Officer, Washington Gas. “We will continue our dedication to
safety, to operating our business as a trusted company to our highly
regarded customers and the local community, and to driving energy
innovation.”
Washington Gas continues to build upon and implement several programs
and initiatives that played a significant role in last year’s
recognition and led to an improved score in 2018. These activities
include an ongoing focus to enhance customer communications by improving
our customer information and telephone-based Interactive Voice Response
(VRU) systems, routinely providing information on natural gas safety,
energy conservation, federal and regional energy assistance programs,
assisting customers in understanding their bills, and providing the
option to pay bills by telephone or by use of online services.
Market Strategies conducted surveys among 60,310 residential electric,
natural gas and combination utility customers of the 130 largest utility
companies based on residential customer counts. The brand trust index
was determined by 35 rating questions that relate to a suite of
emotional attachment and management performance factors.
About Washington Gas
Washington Gas Light Company is a regulated natural gas utility
providing safe, reliable natural gas service to more than 1.1 million
customers in the District of Columbia, Maryland and Virginia. A
subsidiary of WGL Holdings, Inc. (WGL), the company has been providing
energy to residential, commercial and industrial customers for 170 years.
About WGL
WGL (NYSE: WGL), headquartered in Washington, D.C., is a leading source
for clean, efficient and diverse energy solutions. With activities and
assets across the U.S., WGL consists of Washington Gas, WGL Energy, WGL
Midstream and Hampshire Gas. WGL provides options for natural gas,
electricity, green power and energy services, including generation,
storage, transportation, distribution, supply and efficiency. Our
calling as a company is to make energy surprisingly easy for our
employees, our community and all our customers. Whether you are a
homeowner or renter, small business or multinational corporation, state
and local or federal agency, WGL is here to provide Energy Answers. Ask
Us. For more information, visit us at wgl.com.
View source version on businesswire.com: https://www.businesswire.com/news/home/20180627005221/en/
Source: Washington Gas
Washington Gas
News Media:
Bernie Tylor, 202-624-6778
btylor@washgas.com
or
Financial
Community:
Douglas Bonawitz, 202-624-6129
