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Washington Gas Offers Options for Customers Experiencing High Bills from Increased Energy Usage Due to Extreme Cold Weather

WASHINGTON--(BUSINESS WIRE)-- Washington Gas announced today a new payment option for customers experiencing high bills from the recent extreme cold temperatures. Active residential customers with gas bills currently up to $500 past due may request to have these amounts billed over a 6-month period. Customers may be placed on a budget plan, based on previous yearly gas consumption. This new budget amount with the deferred bill should result in a lower monthly bill recognized.

"Washington Gas continues to work with our customers by providing payment arrangements and extensions for those impacted by the extremely cold weather conditions," said Eric Grant, Washington Gas Vice President, Corporate Relations. "Our Customer Service department will escalate any cases where they are unable to negotiate an arrangement within the existing guidelines. We continue to remind customers that if they are having financial difficulties, they should contact us early to set up pay arrangements to avoid service disconnection or any collection issues."

Customers who may have difficulty paying their gas bills have a number of additional options available to them,

Washington Gas communicates with its customers about these programs and services throughout the year, with an emphasis on providing information and assistance during the winter heating season. In addition, Washington Gas encourages customers to practice energy efficiency through a number of low- or no-cost tips, including:

These and other important energy efficiency, energy assistance and safety tips are available on the Washington Gas Winter Essentials web page at: http://www.washingtongas.com/pages/WinterEssentials.

Headquartered in Washington, D.C., WGL [NYSE: WGL] is a leading source for clean and efficient energy solutions. Through our affiliates and strategic relationships, the Company offers a diverse set of energy sources including natural gas, wind, and solar as well as a range of energy solutions - generation, storage, transportation, distribution, supply, and efficiency - which serve customers in more than 25 states. WGL has five main operating units: Washington Gas Light Company, a regulated natural gas utility serving approximately 1.1 million customers in the metropolitan Washington, D.C. area; Washington Gas Energy Services, Inc., one of the largest natural gas, electricity and green energy suppliers in the Mid-Atlantic; Washington Gas Energy Systems, Inc., a distributed generation and energy efficiency business, offering solar, fuel cell, combined heat and power, and other technologies across the United States; WGLMidstream, a wholesale energy solutions business, investing in and optimizing natural gas pipelines and storage facilities in the Midwest and Eastern United States; and Hampshire Gas, a natural gas storage business which owns and operates facilities in and around Hampshire County, West Virginia. As product and service innovation are critical for value creation and sustaining growth, we are continuously increasing our assets and investments in targeted clean energy sectors. This strategy supports WGL's core business, as well as provides opportunity for growth through partnerships and investments. WGL's diversity is its strength. We are dedicated to the sustainability of our business, the customers and communities we serve, and the environment. To learn more, visit www.wglholdings.com.

Washington Gas
News Media
Ruben Rodriguez, 202-624-6620
Financial Community
Douglas Bonawitz, 202-624-6129

Source: Washington Gas

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